Gosh golly gee, Batman, your moral sounds like what Don preachs (no slight against you intended). It`s funny how many times I keep finding that recurring theme. I think I might actually have to pay attention to Don at the next REIN workshop. In all seriousness, in the final analysis...

Garth and Zander, BRAVO! For summing up a long thread so eloquently. At the end of the day in a client service industry, it`s largely perception that matters. With all do respect to the hardworking Air Canada employees and contractors out there, if you want my hard earned buck, yah gotta...

Great thread folks. I`m really enjoying the differnt points of views... As a business-for-self contractor for the past 15 years, and government employee (IE. unionionized employee) previous to that, I have the benefit of understanding both perspectives well. I currently work in a very...