Very interesting. I guess it`s very dependent on luck. So your cherish guaranteed 48 hour turn around time, you`re a very lucky individual!
QUOTE (jamurphy @ Oct 13 2009, 03:42 PM) I`ll throw in my two cents;
I too, have recently experienced a changeover in landlord liaison at Libertas…and although the timing makes me believe it is the same associate, my experience could not be more different.
Dealing with the previous landlord liaison was DIABOLICAL….like pulling teeth getting a response to even the most basic of requests. I was literally days away from moving all my business to another firm.
Since the changeover, the service has been SUPERB….guaranteed response to emails within 48hours (as per contract) and all requests are actioned as per my request.
I also find that a lot of info is on the web portal….I find this v.helpful.
WHAT A REFIELF.
Now I can focus on my investing, rather than the day to day management of the units.
Not sure if this helps you in any way…..but good luck whichever way you go.
James Murphy
QUOTE (jamurphy @ Oct 13 2009, 03:42 PM) I`ll throw in my two cents;
I too, have recently experienced a changeover in landlord liaison at Libertas…and although the timing makes me believe it is the same associate, my experience could not be more different.
Dealing with the previous landlord liaison was DIABOLICAL….like pulling teeth getting a response to even the most basic of requests. I was literally days away from moving all my business to another firm.
Since the changeover, the service has been SUPERB….guaranteed response to emails within 48hours (as per contract) and all requests are actioned as per my request.
I also find that a lot of info is on the web portal….I find this v.helpful.
WHAT A REFIELF.
Now I can focus on my investing, rather than the day to day management of the units.
Not sure if this helps you in any way…..but good luck whichever way you go.
James Murphy