Hi Alvaro,
Thanks for your suggestions regarding the broken forum links. We recognize that many of our Members rely on the forum to stay connected and get answers to questions, and that it is a significant benefit of REIN membership, so it may be reassuring to you that in our weekly customer service and support meetings, the myREINspace improvement project is always our first topic.
You have accurately anticipated many of the steps we are currently taking to repair them, and your posts are very timely in light of the project we have undertaken here to improve the forum.
As you suggested, we have hired a consultant to assist us with the repair project, and are dedicating staff time as well. We are in fact repairing the links manually, and last week we had a number of staff here locate and submit thousands of forum links to our IT implementation group for repair ` resulting in a significant decrease in the overall number of broken links. As Google continues to crawl the forum site over the coming days, we will get a much more accurate read on the number of broken links that still remain. Our goal is to get to zero broken links.
We also realize that there are some other usability issues related to the forum, and so we continue to work on improving and redesigning the user experience. We wish we could do this all at once, but the reality is that we can only make incremental changes and so the improvements, both the obvious ones, and the subtler ones, will happen gradually over time.
The objective is to make the forum easier to understand and use, more engaging for the community, faster, and a more valuable investor support tool.
Thanks again for your suggestions, and for your patience as we work through the improvement project.